Effective as of: XX February 2025

Introduction

At The Place - Northstowe, protecting your privacy is important to us. We are committed to safeguarding the personal data you provide to us when using our website and/or interact with our services, including CRM marketing. This Privacy Policy outlines how we collect, use, store, and protect your data.

By using our website and services, you agree to the terms outlined in this  Privacy Policy.

1  Information we collect

We collect two main types of data:

• Personal information: This includes data that identifies you, including your name, email, phone number, mailing address and other contact details.
• Usage data: This includes information about how you interact with our website, such as your IP address, browser type, device details, and how you navigate and use our site. .

We also collect CRM data from your engagement with our marketing activities, which may include click-through rates, email opens, responses and preferences.

2  How we use your data

We use the data we collect for:

• Providing and improving services: To deliver and enhance the content and services you have requested, including processing your purchase subscriptions, and providing customer support.
• CRM marketing: We may send promotional emails, offers, and personalized content based on your preferences and interactions with us.
• Website and analytics: To monitor traffic and analyze marketing campaigns performance, improve our website’s performance.
• Legal compliance:  To comply with applicable laws, regulations, and legal processes, including protecting our rights and interests.

3  Legal basis for processing your data (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

• Consent: We process your data based on your consent, especially for sending marketing communications and using cookies. 
• Contractual necessity: We may process your data as needed to fulfill our contractual obligations with you.
• Legitimate interests: We process your data for legitimate business interests, such as improving our services and marketing (without overriding your rights).
• Legal obligation: We may process your data to comply with legal obligations.

4  How we share your information

We do not sell, rent, or trade your personal information to third parties. We do use third party suppliers to manage our data and may share your data with the following categories of service providers, none of whom are able to use your data for their own business development:

• CRM and marketing service providers: Trusted third-party platforms for managing communications and analytics.
• Website hosting and maintenance: Service providers that support and host our website and data storage solutions.
• Legal authorities: When required by law, we may disclose your personal data to comply with legal obligations, government requests, or court orders. 

All third-party providers are bound by strict data usage limits and cannot use your data for their own purposes.

5  Data retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. If you unsubscribe from our marketing communications, we will retain minimal data to respect your preferences and prevent further contact.

6  Your data protection rights (GDPR) 

Under the GDPR, you have the following rights regarding your data: 

• Right to access: You can request a copy of the personal data we hold about you. 
• Right to rectification: You can correct any inaccurate or incomplete data. 
• Right to erasure (Right to be forgotten): You can request that we delete your personal data. 
• Right to restrict processing: You can request that we limit the use of your data. 
• Right to object: You can object to the processing of your personal data for certain purposes, including marketing. 
• Right to data portability: You can request a copy of your personal data in a commonly used format to transfer to another service. 
• Right to withdraw consent: If you have given consent for specific processing, you can withdraw it at any time. 
  

To exercise these rights, please email us Here.

7  Cookies and tracking

We use cookies to enhance your experience and for marketing. Cookies helps us analyse website traffic and deliver personalised content. You can control cookies via browser settings.

For more information, refer to our Cookie Policy.

8  Data security

We take the security of your personal data seriously and implement reasonable measures to protect it. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 

9  International Transfers

If your data is transferred to countries outside the European Economic Area (EEA), we ensure that the transfer is carried out in accordance with GDPR regulations, through measures such as Standard Contractual Clauses or other safeguards. 

10 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of this page. Please review the policy periodically

11  Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please email 'The Place – Northstowe' Here.

GDPR compliance Statement 

As part of our commitment to protecting your privacy and complying with the General Data Protection Regulation (GDPR), we have implemented the following practices: 

1 Consent for data processing 

When you sign up for our services, newsletters, or marketing campaigns, we obtain your explicit consent to process your personal data. We ensure that you can easily withdraw your consent at any time. 

2 Data minimization 

We collect only the data necessary for the specific purposes we outlined. We avoid excessive data collection and strive to use the least amount of data required to fulfil your requests. 

3 Purpose limitation 

We only process your personal data for the specific purposes described in this Privacy Policy. Your data will not be used for any other purpose without your consent. 

4 Accountability and Transparency 

We are committed to being transparent about how we process your personal data and ensuring that you can exercise your rights under the GDPR. 

5 Data Protection Officer (DPO) 

If applicable, we have appointed a Data Protection Officer (DPO) to ensure that we comply with GDPR regulations.